1. How to buy products?
    You can buy products by following the steps below:

Browse our website and select the women’s casual clothing you like.
Select the style, color and size you want to buy.
Add the products to the shopping cart and click the “Checkout” button.
Enter your shipping information and payment method, confirm the order and complete the payment.

  1. How do I pay for my order?
    We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express, etc.), debit cards, PayPal and other secure payment platforms. When paying, you will see all the available payment options.
  2. When will my order be shipped?
    Orders are generally processed and shipped within 1-2 business days after payment is confirmed. The specific shipping time may be affected by inventory, order volume and shipping address. If you have urgent needs, please contact customer service and we will do our best to assist you.
  3. How do I track my order?
    When your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the delivery status in real time on the corresponding courier company’s website.
  4. What if my order is wrong?
    If you find that the item in your order is wrong or damaged, please contact our customer support team as soon as possible. We will provide you with a return or exchange service to ensure that you receive the correct item.
  5. Can I modify or cancel my order?
    We try our best to provide flexibility in the order processing process. If your order has not been shipped, you can contact our customer support team to modify or cancel it. If the order has been shipped, we will not be able to make changes or cancellations, but you can return the item after receiving it.
  6. How to return or exchange items?
    We provide a 30-day return and exchange service. The returned items must be kept in the original packaging, unused and undamaged. Please visit our [Return Policy] page for detailed return steps and requirements.
  7. How to choose the right size?
    We provide a detailed size guide to help you choose the right size based on your body measurements. You can find the size chart on each product page, or check our [Size Guide] page.
  8. Where do you deliver?
    We currently support nationwide delivery. If you are located in a remote area, there may be additional delivery fees or delays, which we will inform you in advance during checkout.
  9. How to deal with out-of-stock items?
    If the item you purchased is out of stock, we will contact you as soon as possible after the order is confirmed and provide the following options:

Choose another similar item as a replacement;
Wait for the item to be restocked;
A full refund.

  1. Can I change the delivery address?
    If your order has not been shipped, you can contact the customer support team to modify the delivery address. If the order has been shipped, the address change will not be processed, but you can try to contact the courier to forward it.
  2. Does the website provide secure payment and privacy protection?
    Yes, we use advanced encryption technology to protect your personal information and payment data. Your payment information is processed through a secure channel, and we promise not to sell or rent your personal data to third parties.

Other questions?
If you have any unanswered questions, please feel free to contact our customer service team. We will wholeheartedly help you to ensure that your shopping experience is as smooth as possible.